Refund policy

1. Scope and order confirmation

FASSA Philosophy is operated by 法卡萨家具科技有限公司. Furniture orders are arranged through written specifications and a private quotation. An enquiry, saved piece or automated acknowledgement does not create a purchase contract or reserve stock. The website currently does not collect payments through online checkout.

This policy applies to FASSA orders that expressly incorporate it. Before payment, the quotation or order document will identify the products, quantities, materials and finishes, confirmed dimensions, price, custom status, estimated delivery timing and relevant charges. Standard items will be distinguished from pieces made to a client's individual dimensions, finishes, materials or design. Scheduling manufacture after an order is received does not, by itself, remove statutory return rights.

2. Cancellation and changes

Please email 3383882265@qq.com promptly with the order or quotation reference if you wish to cancel or make a change.

Where production has not begun, no approved non-cancellable procurement of dedicated materials has occurred, and the items have not been dispatched, you may cancel and receive a full refund of the amount paid for the cancelled part of the order.

If you have already approved in writing non-cancellable dedicated materials that cannot reasonably be repurposed, or separately priced design work has been completed, we will seek to stop further commitments. Where disclosed before payment and permitted by law, only itemised costs actually incurred and not reasonably recoverable will be deducted. The balance will be refunded, without duplicate deductions or an additional punitive cancellation charge.

Once custom production begins, cancellation or changes for personal preference or a changed project plan are generally unavailable. Where an adjustment remains practical, we will explain its effect on specification, cost and timing and obtain agreement before proceeding. This restriction does not apply where cancellation, a refund or another remedy is due under applicable law or because of our breach.

Items already handed to the carrier cannot be cancelled as undispatched orders. Eligible standard items may instead follow the return process below. Please contact us before refusing delivery; avoidable storage, return or redelivery costs may arise. Responsibility depends on the reason, previously disclosed terms and applicable law.

3. Returns of standard, non-custom items

For a change-of-mind return, contact us within 14 calendar days of delivery of each standard, non-custom item. Items should be unused, uninstalled and unmodified, complete with accessories and in resaleable condition. This does not prevent inspection permitted by applicable law.

Retain the original protective packaging where possible. If unavailable, agree suitable equivalent protection with us before shipment. Following return instructions, hand the item to the agreed carrier within 14 calendar days. A longer period may be agreed in writing where large-item or cross-border arrangements require it.

For personal-reason returns, the customer bears actual return freight, necessary packing and disclosed collection charges. Original delivery and completed services, such as installation or room placement, are non-refundable only where disclosed beforehand and permitted by law. We do not charge a fixed-percentage restocking fee. Any deduction for customer-caused damage or loss of value must be explained, supported and lawful.

4. Custom pieces

Pieces made to individual client requirements, with their custom status and return restrictions disclosed before payment, are generally not returnable for personal preference or a changed project after production begins. This restriction applies only where permitted by law.

Custom pieces retain protection for defects, incorrect supply and material non-conformity with the agreed specification. Reasonable variations in natural grain, stone veining and other natural materials are assessed against disclosed and approved samples or specifications; natural variation is not a blanket excuse for a material discrepancy.

5. Damage, incorrect items and defects

Inspect the furniture and packaging as soon as reasonably practical. We recommend reporting visible transport damage within 3 business days of delivery to help preserve evidence and coordinate with the carrier. This recommendation is not a forfeiture deadline for concealed damage, defects or statutory claims, and signing for delivery does not itself waive those rights.

Provide the order reference, a description and any available photographs or video of the product, packaging and shipping labels. We will normally make an initial response within 2 business days and arrange an appropriate repair, missing part, replacement, price adjustment or refund according to the findings and applicable law. We bear reasonable remedy and return costs for defects, incorrect supply or non-conformity for which we are responsible.

For transport damage, we will assist with investigation and a proposed resolution. Responsibility for costs follows the written shipping arrangements, agreed allocation of responsibility and applicable law. Please coordinate repairs and returns with us first; this does not prevent reasonable emergency action or the exercise of legal rights.

6. Return destinations and refunds

Return destination: 法卡萨家具科技有限公司 (FASSA Philosophy), Building C2, Baojule Industrial Zone, Huangxi Village, Shiwan Town, Boluo County, Huizhou, Guangdong, China. Telephone: +86 13002526588.

Before dispatching a return, email 3383882265@qq.com to confirm acceptance, protective packing and receiving arrangements. Returns must be shipped to China. Estimated costs or a reasonable calculation basis must be disclosed before payment. Cross-border freight for personal-reason returns can be substantial; responsibility follows sections 3 and 5 of this policy. We do not represent that we operate a North American return warehouse.

We will inspect returns and notify you of the result within 5 business days of receipt. If further assessment is needed, we will explain the reason and expected completion date within that period. Once approved, we will initiate the refund to the original payment method within 5–7 business days. Where no physical return is required, this period begins when cancellation or the refund is approved. Any earlier deadline required by law takes precedence.

Bank or payment-provider posting time is additional. The refund notice will identify the amount and any supported deductions. Contact the same email or +86 13002526588 for progress updates.

Nothing in this policy excludes rights that cannot lawfully be excluded. Any differing project terms must be agreed before payment and cannot reduce mandatory protections. Business days mean Monday to Friday in mainland China, excluding Chinese public holidays.